A simple and comprehensive computer maintenance offer for SMEs on Paris & IDF that meets all of your IT needs:
Audit, consultancy, assistance, maintenance, monitoring of your computer park, onsite interventions, security of your network, remote monitoring and data backup.
A monthly lump sum price including all benefits.
Take advantage of a dedicated technical contact and enjoy our all-inclusive package.
Auditing your Computer Park
We make a complete diagnosis of your computer park: State of the hardware, software inventory, network architecture, security levels, general performance, etc…
The audit allows us to know perfectly the computer park of your company, and thus to ensure all our maintenance services as efficiently as possible. The audit gives rise to a set of technical recommendations that will help you improve your computer park and secure it from larger it threats.
Support on site
Faced with major problems that cannot be resolved remotely, we are rushing one of our onsite technicians.
We intervene within 24 hours maximum for workstations and within 4 hours maximum for servers and network problems (working days).
Your employees have access to our technical hotline. As soon as a user is faced with a computer problem, a specialized technician will provide a solution to the difficulty encountered, either directly or by taking remote control of the computer.
A company’s servers require special attention. In order to ensure the permanent availability of your applications, we ensure the maintenance of your servers by remote supervision.
We monitor in real time the main features of your server as part of our preventive maintenance.
Security of your computer park
As part of the outsourcing package, we are implementing a real security strategy: firewall, anti-virus, anti-spam.
The outsourcing Pack also includes managing your data backups. We define a backup strategy based on your constraints and keep track of them.
Follow up and advice
Our teams help you to maintain your computer performance and adapted to the needs of your business. Throughout your contract, we advise you to renew or improve your computer tools.
We are the force of proposition for the evolution of your architecture, making you benefit from our experience with our other SME customers. We support you for all your IT projects: hardware renewal, evolution of your infrastructure, moving, messaging migration…
In order to facilitate your daily management, SYSOPS becomes the interface with all your IT providers (domain name manager, access provider, hardware manufacturer,…). We manage for you the after-sales Service of all these players, as well as the guarantees on material.
Personalized Customer Portal
Our Customer portal manages your computer hardware and software fleet. It lists all of your assets and keeps track of them. You have access to the essential information of your computer park in one click:
- Type of material
- Dates of acquisition, end of warranty
- Technical data
It also manages the various IT contracts (Internet connections, domain names, hosting, etc.)